Customer reviews of Williams Car Sales

By Mark B on 27 October 2018 | Purchase not verified

William was a pleasure to deal with from start to finish. Recently bought an Audi A5 from him. Very happy with our purchase. Would recommend to others with no hesitation and will certainly see William again when looking for our next car. Thank you William.

Reply from Williams Car Sales on 05/12/19

Thank you

By Sarah S on 16 October 2018 | Purchase not verified

Very impressed with the service from William. The car was as described in the advert too. We went after hours as we had to travel after work, so appreciate the extra time that William had to take to meet us. I was worried that it would have been a typical car sales garage that would be pushy but it was the complete opposite. Thank you for a fab service!

Reply from Williams Car Sales on 05/12/19

Sarah thanks

By Adam G on 06 October 2018 | Purchase not verified

Owned my car for 2 months now and love it. Small battery fault in the first week. Rang The dealership and they told me to take it to my local garage to get it fixed. Dealership paid my local garage direct with zero quibbling. Demonstrating they are an honest and genuine car dealership which can be hard to find. I have had zero problems with the car since. All of their cars looked well looked after. There we no pressure on me to buy or test drive. I would recommend this dealership.

Reply from Williams Car Sales on 05/12/19

Adam thank you

By Gary I on 01 October 2018 | Purchase not verified

Bought a Mini countryman Cooper S a few weeks back, the car is immaculate, and in perfect working order, even though it's five years old, i just can’t fault it, and i'm fussy. Got to admit i was impressed with how the car was advertised and presented, and all the 5 star reviews, but the reviews are totally justified, Will is such a nice guy and down to earth, none of that patronising annoying sales talk, just a genuine guy selling great cars. If and when i'm looking for my next car , i will definitely check out Williams stock first, as i would have no hesitation in buying from him again or recommending William Car Sales. Many thanks Will.

Reply from Williams Car Sales on 05/12/19

Gary thank you

By Richard S on 21 September 2018 | Purchase not verified

I bought my car from Williams website from my home in France and picked the car up at a motorway service station in the UK. The car was exactly as described and in better condition than I expected. The whole process, which could have been quite stressful, was made easy by Williams helpful charming manner. I could not be more delighted.

Reply from Williams Car Sales on 05/12/19

Richard thanks

By Matthew M on 13 August 2018 | Purchase not verified

If I could put more than 5 stars, I would. Will offered me every chance to get my loan through, despite it dragging on. He was upfront and honest about everything. Would happily go back for my next car after this one.

Reply from Williams Car Sales on 05/12/19

Thanks

By Thomas F on 08 August 2018 | Purchase not verified

Great guy, he was very knowledgeable and helpful and he gave the impression of a very trustworthy dealer. Whilst I didn't purchase a car on this occasion I would happily buy from this dealership in the future.

Reply from Williams Car Sales on 05/12/19

Thank you

By Cherie M on 10 July 2018 | Purchase not verified

Honest review on my experience with this dealer. I purchased an audi from him about 3 weeks ago maybe slightly longer. Never purchased a car that was over 3 grand previously so as you can imagine i was extremely anxious of meeting a delboy who would have my money and leave me devastated as all you hear is horror stories. Well all i have to say is this guy made the whole process brilliant from start to finish any problems he kept me informed through out the process as a couple of issues came to light when it went for its mot the issue been it stated it had a new head gasket but when inspected by his lovely local mechanic may i add it hadn't so he paid for that doing. I got the car and the engine management light came on so i gave him a ring he had it in the garage there and then and paid for the part it needed and fitting. All in all i would recommend this man and will surly be taking a look at his cars when im ready to purchase again. Thank you william for a pleasant experience.

Reply from Williams Car Sales on 05/12/19

Thank you

By Claire B on 01 July 2018 | Purchase not verified

Could not be happier with my new car! I’ve had it a few months now and no problems at all. Very smooth transaction, I will definitely deal with William again.

Reply from Williams Car Sales on 05/12/19

thanks

By Ben F on 11 June 2018 | Purchase not verified

I traveled 300 miles to purchase car and the advert description had been extremely exaggerated. I purchased the car on finance so I was unable to walk away from the vehicle and have since had to fix issues with it. The autotrader advert said the vehicle had no stone chips or marks on the front of the car as a paint protection film was applied from new. This was not the truth as the film had been applied over existing damage. I asked the dealer if the film could be removed. He said yes. I removed it and it stripped the lacquer off the bonnet and bumper causing £500 of damage. Wheels were described as unmarked. 3 were kerbed with black paint trying to hide it. Battery died on way home. Front Michelin’s advertised were replaced with cheap budget tyres a day before I collected. No heated seats as advertised. Seller didn’t let me test drive. Has been rude in some email exchanges.

Reply from Williams Car Sales on 15/06/18

Hi Ben, I'm sorry to hear about your experience with us and disappointed you felt this way. Over the past 40 years, here at Williams, we pride ourselves on great customer service, as you can see in our other reviews, we are human and even though we try, we cannot always be perfect. we would not be rude to you After holding the vehicle for you for 3 weeks, we collected you from the station and advised the film could be removed although did not recommend it as such things can happen. It is unfortunate that you didn't mention any objections whilst inspecting it and before driving back down south otherwise we could have rectified any issue, there and then. Customer satisfaction is paramount to us so we did tax the car for you, fitted 2 new tyres and provided £200 to cover the battery and costs towards the bumper. In our adverts we always give accurate descriptions and we did mention minor marks on the wheels and as you can see from our other adverts, we never mention tyre brands.