Customer reviews of Williams Car Sales

By ANDREW T on 16 August 2017 | Verified purchase

William is such a decent, honest and genuine guy and I couldn't be happier with the car I bought. I have had it a couple of months now and haven't had any problems and have an extensive warranty for £100 for a year (6 months is free). William encouraged me to take the car on a long test drive and was brill with part exchange. He answered every call and was excellent to communicate with. I'd buy another car from here which is the ultimate test I think.

By Danielle J on 30 July 2017 | Verified purchase

Overall a great experience ! I Dealt with Will directly via auto trader, he was professional, thorough and obviously knowledgeable of the motor industry which gave me peace of mind.. The car I bought was immaculate condition and he made sure the car was fully prepped with no outstanding issues. He explained how he only sells vehicles with full service history that have been checked /tested etc. It shows that Will takes pride in what he does - thanks again! Danielle Manchester

By Sue P on 16 June 2017 | Verified purchase

We bought two cars not one which speaks for itself. Excellent service.

By Cherie M on 10 July 2018 | Purchase not verified

Honest review on my experience with this dealer. I purchased an audi from him about 3 weeks ago maybe slightly longer. Never purchased a car that was over 3 grand previously so as you can imagine i was extremely anxious of meeting a delboy who would have my money and leave me devastated as all you hear is horror stories. Well all i have to say is this guy made the whole process brilliant from start to finish any problems he kept me informed through out the process as a couple of issues came to light when it went for its mot the issue been it stated it had a new head gasket but when inspected by his lovely local mechanic may i add it hadn't so he paid for that doing. I got the car and the engine management light came on so i gave him a ring he had it in the garage there and then and paid for the part it needed and fitting. All in all i would recommend this man and will surly be taking a look at his cars when im ready to purchase again. Thank you william for a pleasant experience.

By Claire B on 01 July 2018 | Purchase not verified

Could not be happier with my new car! I’ve had it a few months now and no problems at all. Very smooth transaction, I will definitely deal with William again.

By Ben F on 11 June 2018 | Purchase not verified

I traveled 300 miles to purchase car and the advert description had been extremely exaggerated. I purchased the car on finance so I was unable to walk away from the vehicle and have since had to fix issues with it. The autotrader advert said the vehicle had no stone chips or marks on the front of the car as a paint protection film was applied from new. This was not the truth as the film had been applied over existing damage. I asked the dealer if the film could be removed. He said yes. I removed it and it stripped the lacquer off the bonnet and bumper causing £500 of damage. Wheels were described as unmarked. 3 were kerbed with black paint trying to hide it. Battery died on way home. Front Michelin’s advertised were replaced with cheap budget tyres a day before I collected. No heated seats as advertised. Seller didn’t let me test drive. Has been rude in some email exchanges.

Reply from Williams Car Sales on 15/06/18

Hi Ben, I'm sorry to hear about your experience with us and disappointed you felt this way. Over the past 40 years, here at Williams, we pride ourselves on great customer service, as you can see in our other reviews, we are human and even though we try, we cannot always be perfect. we would not be rude to you After holding the vehicle for you for 3 weeks, we collected you from the station and advised the film could be removed although did not recommend it as such things can happen. It is unfortunate that you didn't mention any objections whilst inspecting it and before driving back down south otherwise we could have rectified any issue, there and then. Customer satisfaction is paramount to us so we did tax the car for you, fitted 2 new tyres and provided £200 to cover the battery and costs towards the bumper. In our adverts we always give accurate descriptions and we did mention minor marks on the wheels and as you can see from our other adverts, we never mention tyre brands.

By Bert V on 20 May 2018 | Purchase not verified

I found my car on Autotrader the car i always want to drive but never could afford! i emigrate to the UK last february and and was looking for a nice car i searched 2 months on internet till this car VW EOS popt up! We call William for an appointment to see the car and i was surprised what kind of stuning cars stand in his lot! we had a test drive with William and we where very happy with his expertise and his knowledge of all his cars he had for sale! this man keeps exceptional cars with low low milage and full service history. he is a pleasure to do business with and very quick in responce to any quiries you have!

By Jez H on 07 May 2018 | Purchase not verified

I bought my latest car from Williams Car Sales two months ago. A 2012 Mercedes C220 cdi saloon. I would like to point out the experience I had dealing with them excellent. No pushy sales routine. Honest answers to my questions and a fair px price too. The car is fantastic to drive and has had only one small issue that was remedied by them straight away. Excellent service. I would like to finish by saying I would recommend them to anyone looking for a quility used car accompanied by good service.

By Nichola M on 11 April 2018 | Purchase not verified

All the cars in the garage looked really good and were spotless inside and out. Will was very eager to sort out any niggles we mentioned about the car. A true gent, didn’t try a hard sale at all. I would completely recommend with confidence and would buy from here again without a second thought.

By Alan J on 25 March 2018 | Purchase not verified

I’ve just purchased a beautiful low mileage, one owner, VW Beetle from Williams Car Sales and have to compliment the owner Will, a true gentleman who takes complete pride in the quality vehicles he sells. In my experience he goes the extra mile to ensure his customers are happy. I’ve purchased a number of vehicles both new and second hand over the years and this has been one of the easiest transactions from start to finish. The whole experience from seeing the vehicle on the website, viewing in person to purchase was a total breeze, helped enormously by Will’s professionalism and customer care. The Beetle looked pristine in the adverts and even better when seen. Full documentation, history and keys plus peace of mind knowing that Will’s word is his bond if he says everything works, it genuinely does. I would highly recommend Williams Car Sales to anyone looking for a quality used car, Will's an exceptionally genuine person and it gives me great pleasure to provide this testimonial.